- Ziglu’s £2M shortfall puts 4,000 Boost investors at risk of losing their full savings.
- FCA restrictions froze Ziglu customer withdrawals, leaving thousands without access.
- Administrators at RSM now seek buyers as investor reimbursement plans take shape.
Administrators overseeing the collapsed UK-based crypto firm Ziglu have identified a financial shortfall of approximately £2 million. The company, which once had a valuation of £126 million, suspended withdrawals. This move came after the Financial Conduct Authority (FCA) imposed restrictions on its operations. Around 20,000 customers have been affected, with many unable to access their funds. Ziglu was officially placed into special administration in July.
The administrators from RSM have now taken charge of the company’s affairs following a High Court ruling. They will spend the next eight weeks preparing a recovery and disposal plan. This includes contacting customers and outlining any proposals to return funds.
Misuse of Customer Funds and Administrative Actions
Court proceedings revealed that Ziglu management used funds from its Boost investment product for general operational expenses. The Boost product had offered returns of up to 6%, attracting nearly 4,000 savers. These funds, totaling £2.7 million, were not ring-fenced or protected under typical savings account rules. Approximately £2 million of this is now unaccounted for, leaving investors exposed to potential full losses.
Ziglu’s financial troubles escalated after an investment deal intended to stabilize the company failed to close. As a result, the company allegedly relied on customer investments to sustain operations. Administrators noted that such use of funds increased the likelihood of losses for users of the Boost product. The FCA had already intervened in May, ordering Ziglu to suspend related withdrawals. These restrictions remain in place pending the administration process.
Ziglu applied for special administration in June, weeks after telling customers to withdraw available funds. The move to special administration is designed to protect assets while exploring options to sell or restructure the business. However, the shortfall in customer funds complicates any potential recovery. RSM will now attempt to find a buyer and assess the extent of recoverable assets.
Impact on Customers and Regulatory Context
Thousands of investors now face uncertainty as administrators assess Ziglu’s remaining assets and liabilities. While customer cryptocurrency holdings and fiat deposits are reportedly intact, their accessibility remains limited. The majority of the £2.7 million invested in Boost may be irretrievable.
The FCA has reiterated that cryptocurrency remains largely unregulated in the UK, advising caution to investors. The Boost product, launched in 2021 during a period of low interest rates, promised above-market returns. It allowed Ziglu to use invested funds for business operations and lending to generate returns. Although these terms were disclosed, they were not widely understood by many customers. The financial structure ultimately proved unsustainable when new funding failed to materialize.
Ziglu was founded by Mark Hipperson, a former executive at Starling Bank. Although no longer with the company, Hipperson stated that funding negotiations had progressed before regulatory intervention. He maintained that had the deal succeeded, all Boost investors would have been made whole. His comments came in response to allegations raised by FactorTech Funding during court proceedings.
Next Steps and Industry Repercussions
RSM should submit a report to the customers within eight weeks, detailing their intentions regarding Ziglu’s administration. This will entail the availability of asset sales, prospects of engaging buyers, as well as analysis of how to repay funds to customers. The investors will be made aware of the anticipated recovery procedure and remuneration plans. It will then be submitted to the creditor review and court approval of the proposal of the administrator.
Related: UAE Denies Golden Visas for Crypto Investors, Clarifies Rules
The failure of the Ziglu service has revived concerns about the crypto-investment business and regulations. The FCA further cautions that products involving cryptocurrencies are highly risky because there is little protection for consumers. The case underscores the issue of transparency as well as regulation in crypto markets. Customers continue to complain about the issues with accessing funds, expressing their disappointment in numerous negative reviews.
